A high-end travel agency
A high-end travel agency kept finding itself chasing clients. Passports. Signatures. Missing details. Every follow-up pulled time away from the white-glove service the agency wanted to be known for. Details the traveler had to hand over were getting in the way of the experience they had paid for.
The agency had been running its trips around its own logistics. We started from the other end: run the trip for the traveler’s experience, not the agency’s logistics.
We began with a Brain Build to understand how the agency operates and what it needs. Then we designed a solution around that need, not around a tool. Only after that did we use AI to optimize it.
The result is one system, from the registration form through to the photos afterward. Passports, signatures and details are collected once, cleanly, so nobody has to chase. The traveler is asked once, and everything after that feels handled. AI helps along the way, so participants have as little logistical work as possible.
The photo piece is a private gallery. It sorts photos by person and family, so each participant finds theirs. They can see and download full-resolution copies, or make a short video with music. If a photo is tagged wrong, or someone would rather it was not shared, they can flag it or hide it. Behind the scenes, an admin imports a folder of photos and tags the people.
The agency has one system that runs from sign-up to photo delivery. Participants have a private gallery where they can find and download the photos that are theirs.
“Where could AI actually help us?”
“Why does this still take so much time?”
“What should we change first?”
You don’t need to arrive with the answer. That’s where we start.